Fees & Payment
Consultations with all doctors will incur an out-of pocket expense, unless otherwise advised (from Monday 30th January, 2023).
Bulk-billing will remain for the following Medicare Card Holders:
- Children under 16 years of age
- Healthcare and Pension card holders (verification will be required)
- Chronic Disease Management Care Plans and Care Plan Reviews
- Health Assessments (age-based, ATSI)
Please be advised that it is inappropriate to request or demand this from the GP, or at the time of booking.
Patients may incur an out-of-pocket expense for consultations with GPs.
Patients may only receive an immediate Medicare Rebate where they have current bank account details set up with Medicare. Receipts can be given for manual processing with Medicare as needed. Phone tap services may not work, so having your card is recommended.
Please note that follow-up consultations will be subject to charges depending on complexity of the follow up/review. It is recommended to book a follow up appointment with the same practitioner who has requested the investigations.
All procedures, with all GP’s may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of procedure and products used.
Some vaccinations may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of vaccination.
All Covid-19 vaccinations will be bulkbilled.
Please note regarding flu shot consultations. The consultations will be bulk billed if the reason for visit is in relation the flu shot only. Private charges for flu shots will apply of $20 if you do not meet the criteria for a government funded flu shot.
For further information, please discuss possible fees and charges with our staff. Where fees apply, we do accept cash (correct change only), EFTpos and credit card payments.
Transfer of Medical Records Requests
A standard flat fee applies of $50 to process transfer of medical records requests. If a health summary only is required this can be completed free of charge.
Referral & Prescription Requests
Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.
Follow up of Results
Please note that it is the patient’s responsibility to follow up their own results with their doctor.
Telephone Calls & Communications
Your doctor is accessible by phone. However, we ask that phone calls be kept to a minimum to avoid disruptions to consultations in progress. Reception can promptly email your doctor and request a return phone call to be made based upon urgency. Your call may be transferred through to clinical staff. All correspondence is by phone or mail, unfortunately due to privacy and security, we do not email documents etc.
Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.
For all appointments with your doctor, please phone (02) 9484 5676 or online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.
We will do our best to accommodate for emergencies and sick children but please note we cannot guarantee an appointment on the day. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out. You may need to consider going to your nearest Emergency department or calling an ambulance to assist.
Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment, Did not attend charges will apply.
If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.
For less urgent after hours service, call: 13SICK (13-7425) or National Home Dr service to arrange a bulk billed home visit or Health Direct 1800 022 222 (a 24-hour health advice line).